Privacy Policy

We take your privacy very seriously and our goal is to protect your information. We will at all times comply with the requirements of the UK Data Protection Act 1998 to ensure that the personal information you give us is kept appropriately secure and processed fairly and lawfully. In this section you can find out:

• what personal information we collect
• how and when it is collected
• what we use it for now
• how we will use it in the future

• details of any third parties to whom we may disclose your personal information.

If you have any questions about the way in which your information is being collected or used which are not answered by this Privacy Statement please contact us at

Support@Ev-alliance.co.uk

Consent

EV Alliance (referred to as EVA, we or us in this section) collects all personal information at www.ev-alliance.co.uk. By accessing or using www.ev-alliance.co.uk (this site), you agree to the terms of this Privacy Statement, as outlined below. If you do not agree to these terms, please do not access or use this site.

Changes to our Privacy Statement

We may change our Privacy Statement occasionally so please check this page from time to time. Any changes to the Privacy Statement will become valid 30 days after it has been posted on the site.

EVA will not use your information in a new way without first telling you of any such changes in the proposed use and asking for your consent to such use where required to do so by law.

Why do you need to collect my personal information?

When you place an order with us we collect certain personal information from you, for example, your name, postal address, phone numbers, e-mail addresses and vehicle registration numbers. We use this information to identify you as a customer, to process your order to deliver products, to process payments and to update our records. We also use this information to generally manage your account with us and to provide you with information about our products.

We will also collect personal information from you at other times, such as if you register to receive email updates from (even if you do not place an order with us). This will be used to provide you with information about our products.

Sometimes we may ask you for other details, for example product size and category preferences, age and any special dates (such as birthday and anniversary). These will be used to enhance our service to you. Providing us with this sort of information is entirely voluntary, however we may not be able to process your order if you do not provide us with all the requested information.

Do you give my personal information to other third parties?

Where you have consented to our doing so we may share the information you have provided with partners of EVA at www.ev-alliance.co.uk and its affiliates. We may also share this information with other carefully selected companies or organisations in order that they may inform you of their products and services.

In certain circumstances we may share your information with our partner companies and service providers (including the companies we have chosen to handle our order despatch service and our delivery company) who act on our behalf with activities such as:

• fulfilling orders
• processing payments
• carrying out promotional services
• data management

We will only provide these companies with the information which they need to carry out their services and they will not be allowed to use the information for other purposes. They will only be allowed to use your information in the way in which we instruct them and as permitted by the UK's Data Protection Act 1998.

You also acknowledge and agree that in certain circumstances we may be obliged to disclose personal information relating to you to third parties, for example, in order to

• conform to any requirements of law
• comply with any legal process
• to prevent and detect fraud
• to protect and defend the rights and property of EVA

At all times where we disclose your information for the purposes of fraud prevention it will remain secure.

Sending your data overseas

It may be necessary for us to transfer your information to countries outside the European Union which do not provide the same level of protection as the UK. If we for any reason need to do so, we will make sure that the information is transferred in accordance with this Privacy Statement and the UK's Data Protection Act 1998 and other applicable data protection laws so that your personal data is kept secure.

What about third party sites you link to?

EVA at www.ev-alliance.co.uk sometimes contains links to other websites not controlled by us. We are not responsible for the privacy practices, data collected or the content of such other websites. The operators of these linked websites are not under a duty to abide by our Privacy Statement. If there are terms and conditions, other privacy statements or policies appearing on those websites, you should also review them carefully as your use of those sites may be subject to them.

Is there any other information you collect about me?

We may monitor or record your communications with us, for quality control and training purposes. We will at all times comply with the requirements of UK Data Protection Act 1998 to ensure that the personal information you give us is kept appropriately secure and processed fairly and lawfully.

How do I find out what information you have about me?

You have the right to receive a copy of the personal information that is held about you. You may request a copy of this information by contacting EVA at www.ev-alliance.co.ukor using one of the contact methods below. EVA may charge a small fee towards the cost of administering any request you make; the current charge is £10.

By phone  0044(0)2038580618

Calls to this number are charged at standard rates from a BT landline, calls from mobiles and other networks may vary

By email

support@ev-alliance.co.uk

By post

EV-Alliance Ltd
Shaftesbury
Fairfield
Hitchin
Bedfordshire
SG54FS

How do I update my personal information?

If there is a change to your personal information, for example your address details, you can update this in are a couple of ways:

First Login from Members Login using Your membership credentials, on the home page

1. Click on 'Your Profile' at the top of the page

2. Enter your registered email address and password

3. Click on 'Personal Details'

4. Update your personal details as required

5. Click the 'Submit' button

Or if you prefer, you can advise us of your updated details via the following methods:

By phone

00 44 (0) 2038580618 Calls to this number are charged at standard rates from a BT landline, calls from mobiles and other networks may vary

By email

Support@EV-Alliance.co.uk

By post

EV-Alliance Ltd
Shaftesbury
Fairfield
Hitchin
Bedfordshire
SG54FS

How do you protect my personal information?

EVA has a committed Security Policy. We will hold and use your personal data strictly in accordance with UK data protection legislation. EVA will retain copies of the information provided when you register on the website, or order any products via the site. EVA implements a number of sophisticated security measures to ensure the safety of any personal information provided.

• Your information is contained on a secure server database, which is accessible only by a limited number of employees who have authorised access rights to such information.

• When you are asked to enter any personal details or credit/debit card information you can be assured that the website will be secure. This is easily identifiable by an icon in the bottom of the browser window resembling an unbroken key or a closed lock.

• All sensitive and credit/debit card information you supply to the EVA.com is transmitted via Secure Socket Layer (SSL) technology. This ensures that the information being sent is secure. Your card number will be encrypted and replaced by a unique transaction reference number (find out more about SSL).

• Your personal information is password-protected to prevent unauthorised access to it. Do not divulge your password to anyone.

What is SSL?

SSL is commonly-used for managing the security of message transmission on the Internet through public-and-private key encryption and a digital certificate that establishes your credentials when doing Internet business or other on-line transactions. This certificate is issued by a certification authority, in our case GlobalSign. To see the certificate for this site click GloabalSign here http://www.globalsign.co.uk.

What should I do to protect my personal information?

Your personal information is password-protected to prevent unauthorised access to it. We recommend that you:

• create a password that cannot be easily guessed (as a guide a mixture of 6-8 letters and numbers is best)

• do not divulge your password to anyone

• change your password from time to time

How do I remove my personal information?

If you wish to remove your personal information from this site then please email

support@ev-alliance.co.uk  alternatively, you can write to us at:

EV-Alliance Ltd
Shaftesbury
Fairfield
Hitchin
Bedfordshire
SG54FS

How do I unsubscribe from EVA at www.ev-alliance.co.uk emails?

If you have registered to receive email updates from us, and you no longer wish to receive these, you can remove your email address from our list by using the unsubscribe link which is included on all email updates.

What is your policy for children using the site?

We understand that many children will visit the EVA at www.ev-alliance.co.uk but encourages all persons under 13 to talk with their parents or legal guardian before submitting any information to this website or indeed any other website. However, EVA believes that ultimately it is the responsibility of parents or legal guardians to supervise children when online and recommends that parental control tools be put in place.

What happens to my information if your business is sold or integrated into another business?

If our business is sold or integrated with another business, your personal information may be disclosed to our advisors and any prospective purchaser's advisers on the understanding that they will keep it confidential. It will also be passed to any new owners of the business and used by them and other companies in their group in the same way as set out in this Privacy Statement.

Where can I get more information on your privacy policy?

If you would like any further information or have any comments about our Privacy Policy, please contact our Data Protection Officer by any of the methods shown below.

By phone

00 44 (0) 2038580618

Calls to this number are charged at standard rates from a BT landline, calls from mobiles and other networks may vary

By email

support@Ev-alliance.co.uk

By post

EV-Alliance Ltd
Shaftesbury
Fairfield
Hitchin
Bedfordshire
SG54FS

What is ''''Your Profile''''?

''''Your Profile'''' is an area of the site where the information that you submitted during registration is stored. There are numerous things you can do in this section:

• Amend or update your personal details (i.e. if you move house, you will want to change your address)
• Change your password
• Track orders
• View your order history
• Set the preferences for the emails you receive from us
• View your Wishlist

Do I need to create a profile?

If you already have a profile set up with EVA, you can log in using the same email address and password. There is no need to create a new profile. If you have not created a profile, you can browse through the site without setting up a profile. The first time you purchase an item from us, a profile will be set up automatically for you as you will need to enter this information to successfully place an order.

You will be asked to enter your email address and a password. Once your profile has been created we will be able to send you order confirmations, let you know how your order is progressing and, depending on your preferences, send you details of special offers via email.

How do I update my personal information?

1. Click on ''''Your Profile'''' at the top of any page

2. Enter your username and password

3. Click on ''''Personal Details''''

4. Update your personal details as required

5. Click the ''''Submit'''' button

What should I do if I forget my password?

If you forget your password:

1. Click on the ''''Forgot Password'''' link in the ''''Your Profile'''' area at the top of the screen.

2. Enter your email address

3. An email will be sent to you with a new password.

4. Login to ''''Your Profile'''' using your new password

5. Click ''''Password''''

6. Enter a new password

7. Click the ''''Submit'''' button

How can I track my order?

Having a profile with us means that you can track your orders.

1. Click on ''''Your Profile'''' and log in

2. Click on the ''''Order History'''' link

Alternatively, check your despatch email where you can also find confirmation of the carrier used.

How do I remove my profile?

You have the right to remove your personal information and preferences. In order to do this, please write to us including the following information:

1. Your name,

2. Your address and/or...

3. The e-mail address you set up the profile with.

4. Post your letter to the following address:

EV-Alliance Ltd
Shaftesbury
Fairfield
Hitchin
Bedfordshire
SG54FS